CELEBRATING 12 YEARS!

We cannot believe that we are celebrating 12 years of business. We are so grateful that you have made us your choice for stress management, solace, renewal, rejuvenation and for celebration.  We are pleased to re-introduce a couple of our Signature treatments and staff favourites.

Visit us in October and enter to win a Two-Therapist Ahbyanga massage valued at $175

 

Massage, Steam and Exfoliation

This signature treatment is designed to help your body eliminate toxins and improve circulations. It begins with a 45 minute personalized massage followed by a herbal steam session in our ancient cedar steam chest. It is completed with a powder exfoliation to leave your skin soft and radiant.

90 min. $165

Ayurvedic Facial

Experience the sacred traditions of Ayurveda. Beginning with gentle pressure point touch, your practitioner will assess your skin to design a unique treatment plan. This signature facial includes a nasya treatment to soothe and protect your nasal passage. You will drift away to the hand and arm massage and journey back into balance with a foot massage. The hot towel treatment and botanical inhalations complete this Ayurvedic facial experience.

90 min. $145

Shiroabhyanga + Herbal Steam Session

An integral part of Ayurveda, this stress reducing treatment releases head, neck and shoulder tension with the use of massage and warm therapeutic oils. A perfect antidote for anxiety, depression, mental fatigue, headaches, nasal congestion, insomnia, scalp conditions and more.  One of the most powerful ways to reduce stress and relax the body. It is followed by a session in our ancient cedar steam chest. This treatment is deeply relaxing, soothing and aids in detoxification and improved circulation.

60 min. $95

 

Implement ongoing skills training to ensure service standards are being upheld

Customer Care

• Review incident reports and take action when required

• Manage client feedback & report to Spa Director at45 regular meetings

• Ensure consistent delivery of Spa services

• Inspire and maintain exceptional guest service

• Respond to all email inquiries within 24 hours; organize all group booking
• Respond and follow up on Guest complaints or concerns within 24 hours

Operations

• Organize schedule for Spa Owner; book treatments

• Oversea all activities and management of reception

• Work closely with the Spa Owner, Spa Coordinator, Spa Attendant, and trainers in relation to inventory, training, scheduling, and guest experience.

Marketing and Sales

• Oversee inventory and stocking of all Spa retail products; maintain stable inventory balance

• Conduct inventory count every quarter & at year-end

• Field calls, development of ideas regarding sales and marketing; present at management meetings

• Assist with Spa Brochure design and maintain consistent branding of Spa

• Ensure Spa website is updated with accurate information.

• Ensure that the products and services are entered into the system with accurate pricing

Develop and maintain efficient front desk procedures

Financial

• Signing authority for Spa

• To create a management plan in order to meet monthly targets and to provide explanation when targets are not achieved

Administer staff and client scheduling for maximum revenue generation and profitability

Planning


• Work in conjunction with the Spa Owner; supervisor to Spa Coordinator and all remaining employee’s

• Prepare monthly, weekly reports and commentary reports
• Oversee day to day operations of the Spa and achieve set revenue and Spa goals
• Oversee day to day operations including Spa retail

• Up hold the utmost privacy regarding of all Spa accounting figures, employee earnings, client information, business plans, corporate identity, retail costs.

• Keep a professional appearance, behavior, decorum and attitude at all times

• Work closely with the Spa Owner in relation to all desk procedures to ensure a welcoming and smoothly operating facility.
• Perform other duties as requested by the Spa Owner or as needed


714 View Street, Victoria, B.C. V8W 1J8  250-385-6676 Toll Free: 888-385-6676

Spa Hours: Mon - Sat 10am - 7pm ♦ Sun 10am - 6pm ♦ CLOSED Stat Holidays