Spa Hours

Monday - Saturday 10am - 7pm

Sundays - 10am - 6pm

CLOSED - Stat holidays

Cancellations

We have reserved your appointment time especially for you. Please provide 24 hours notice for all regular bookings and 48 hours notice for group bookings or Retreat Packages to avoid full charges of the scheduled treatments. Please be prepared to provide a credit card number when booking your spa appointments.

Spa Etiquette

Please check in no later than 15-30 minutes before your appointment to unwind & relax. We kindly request that guests speak softly to respect other guests visiting us and that cell phones be turned off.  In order to ensure your comfort, your therapist will professionally drape you during your treatments. We ask that you leave valuables at home, as we cannot accept responsibility for property loss during your visit.  Please be aware that if you are running late, your spa treatment may be shortened or cancelled to honour the next guest. Full treatment charges will apply.

We kindly ask that children are not brought into treatment areas unless for scheduled appointments or without prior permission from the Spa Owner or Spa Manager.

We are happy to offer a cell phone free space. We kindly ask that all phones be turned off upon arrival in consideration of other guests and to ensure that you are not disturbed during your time with us. Please do not use your cell phone while checking in or out at our reception desk.

Spa Facility, Health & Safety

We welcome your visit to our beautiful space. We are located in a beautiful two-story heritage building in the heart of downtown Victoria. We have two cozy guest lounges with botanical teas on each floor.  We have 11 treatment rooms, a pedicure gallery hosting up to six pedicures or foot treatments and a manicure studio. Please inform our receptionist at the time of booking if you have any special needs, are pregnant, have health concerns, or mobility issues. We have male and female practitioners, if you have a preference, please notify us at the time of booking. Respectfully, we ask that if you are sick with a cold, flu or anything potentially contagious that you reschedule your appointment and visit us when you are well.  We ask that all guest abstain from the use of drugs or alcohol while visiting the spa as we strive to create a place for mindfulness, health, comfort, and safety for all practitioners and guests.

Hygiene & sanitation have always been a top priority.  We have a strict health and safety protocols in place and a dedicated sanitation room.  We are in complete compliance with the Guidelines for Personal Service Establishments set out by the Ministry of Health.  We have had Ministry of Health and VIHA inspections to ensure flawless attention to every detail.  Please inquire if you have any questions regarding our procedures. We kindly ask that all guests consider personal hygiene do to the intimate nature of our services and have a shower on the day of scheduled appointments.

Gratuities

Gratuities may be given at your discretion in appreciation of excellence. Gratuities may have been added to a gift certificate, please inquire.

A 15% gratuity will be added to all group bookings of four or more.

Gift Certificates

Gift certificates are available for a dollar amount for services or products. They are non-refundable. You must bring your gift certificate with you if you wish to use it to pay for your treatments or services. If you do not have your gift certificate with you, you are welcome to use it for your next visit. Any balance remaining on the gift certificate will be posted to your account for use at a later date.

Parking

Receive your first hour free in the View Street parkade located across the street. There is street parking for a maximum time of 90 minutes. Please use the parkade, if you plan to visit us (including check in and check out time) for more than 90 minutes. We want your time with us to be worry-free.

714 View Street, Victoria, B.C. V8W 1J8  250-385-6676 Toll Free: 888-385-6676

Spa Hours: Mon - Sat 10am - 7pm ♦ Sun 10am - 6pm ♦ CLOSED Stat Holidays