Honey and Rose Calming Facial

Using wild harvested, organic and locally-made Will Hill Botanical skincare products. We begin with frankincense and myrrh inhalations to connect you to the power of plant medicine. This facial transitions with an application of Nookta rose cleanser that is a blend of clay and herbs designed to draw out any pore-clogged oil and cleanse without stripping the skin. It showcases skincare treatment to support the aging process by promoting healthy cell regeneration, increased elasticity while reducing inflammation. We use ingredients such as Nookta rose, rosehip, paprika, neroli, and an extraordinary blackberry serum. This facial finishes with one of our local treasure - the Honey and Myrrh masque. This facial is a must try.

60 min. $125 Valued at $145

Jane Iredale - Mineral Make Up Brushes on Sale

Receive 15% off your Jane Iredale brush with any purchase of Jane Iredale Mineral Makeup. In stock items only. Not available for special orders.

 

SUMMER EXPRESS MENU

Massage Soother

Peppermint & Lavender Aroma Massage

45 min. $75

Coastal Facial

Cleanse – Exfoliate – Mask - Hydrate

45 min. $75

Foot Re-Fresher

Foot Bath – Stone Crop Lotion - Massage

30 min. $45

Coco Hands

Hand Soak – Coconut Lotion - Massage

15 min. $25

Implement ongoing skills training to ensure service standards are being upheld

Customer Care

• Review incident reports and take action when required

• Manage client feedback & report to Spa Director at45 regular meetings

• Ensure consistent delivery of Spa services

• Inspire and maintain exceptional guest service

• Respond to all email inquiries within 24 hours; organize all group booking
• Respond and follow up on Guest complaints or concerns within 24 hours

Operations

• Organize schedule for Spa Owner; book treatments

• Oversea all activities and management of reception

• Work closely with the Spa Owner, Spa Coordinator, Spa Attendant, and trainers in relation to inventory, training, scheduling, and guest experience.

Marketing and Sales

• Oversee inventory and stocking of all Spa retail products; maintain stable inventory balance

• Conduct inventory count every quarter & at year-end

• Field calls, development of ideas regarding sales and marketing; present at management meetings

• Assist with Spa Brochure design and maintain consistent branding of Spa

• Ensure Spa website is updated with accurate information.

• Ensure that the products and services are entered into the system with accurate pricing

Develop and maintain efficient front desk procedures

Financial

• Signing authority for Spa

• To create a management plan in order to meet monthly targets and to provide explanation when targets are not achieved

Administer staff and client scheduling for maximum revenue generation and profitability

Planning


• Work in conjunction with the Spa Owner; supervisor to Spa Coordinator and all remaining employee’s

• Prepare monthly, weekly reports and commentary reports
• Oversee day to day operations of the Spa and achieve set revenue and Spa goals
• Oversee day to day operations including Spa retail

• Up hold the utmost privacy regarding of all Spa accounting figures, employee earnings, client information, business plans, corporate identity, retail costs.

• Keep a professional appearance, behavior, decorum and attitude at all times

• Work closely with the Spa Owner in relation to all desk procedures to ensure a welcoming and smoothly operating facility.
• Perform other duties as requested by the Spa Owner or as needed


714 View Street, Victoria, B.C. V8W 1J8      Phone: 250-385-6676

Spa Hours: Mon - Sun 10am - 7pm ♦ Closed Stat Holidays